Guest Services Agent - Singapore - NEW PARK PROPERTY PTE. LTD.

NEW PARK PROPERTY PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external soure.

**MANAGES ALL GUEST SERVICES TASKS (CONCIERGE / POTERAGE / DOORMAN)

Participates in the activities of the personnel in charge of handling and safe keeping of all

incoming, outgoing, and stored baggage

Welcomes all guests, promotes interhotel sales and inhouse facilities, and provides directions and

suggestions to the surrounding areas

Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in

adherence with the code of ethics as accordance by Pullman Singapore Orchard

Accommodates all guest needs and requests, anticipating needs, and creating memorable experiences

through personalized service

Gather, summarize, and provide information to guest about the property and the surrounding area

amenities, including special events and activities

Knowledge and Experience

Certificate realted to customer service or hospitality
Minimum 1 year relevant experience with Concierge or Guest Services
Excellent communication skills in English and ability to communicate in a second language