Head of Customer Service - Singapore - .ZERO Pte Ltd

.ZERO Pte Ltd

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Overview

Our Vision:
To improve the lives of everyone by having a Sterra product in every home.

Our Mission:
To create high quality, functional, sleek, and mínimalistic home products at revolutionary prices, and becoming every home's partner.

Direct and manage the customer service department.
Plan, strategize, and implement systems to push for customer service (pre-sales and after-sales).
Plan and allocate resources to effectively staff and accomplish the department goals.
Ensure strong company culture across the departments.
Motivate the departments to accomplish the department goals.

Job Requirements

Only Singaporeans/PRs may apply
Bachelor's degree graduate is preferred

3. 3-5 years of experience in business, supervision, and management

Leadership experience in managing people in a positive and inspiring manner
Flexible and adapt to work in an exciting start-up environment
Interpersonal relationship building and employee coaching and development skills

Skills

Interpersonal skills to effectively manage, interact, negotiate, and communicate with employees.
Analytical and sharp mind
Adherence to guidelines
Committed and dedicated
Fast learner in a fast-paced environment
Experienced in

E-commerce (direct-to-consumer, business-to-consumer) is preferred