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Middle Ware Admin
2 weeks ago
ELLIOTT MOSS CONSULTING PTE. LTD. Singapore**Project Delivery** · - Manage assigned module activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to module schedules to ensure achievement to overall project completion d ...
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Customer Service Officer to a Local Aircon
3 weeks ago
UCOOL SERVICES PTE. LTD. Singapore**Call center duty:电话服务中心职责** · **1 **. Handling phone calls 接听客户电话 · **2 **. Reply promptly to online inquiries and take care of online order 及时回复网络咨询,做好网络订单 · **3 **. Communicate with customer via whatsapp,wechat and messager for sales and services 通过Internet聊天工具与客户进行沟 通并销售公司产品 ...
Middle ware Admin - Singapore - ELLIOTT MOSS CONSULTING PTE. LTD.
Description
Roles & ResponsibilitiesJob Description
Project Delivery
• Manage assigned module activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to module schedules to ensure achievement to overall project completion deadline.
• Manage the module scope in consultation with PM/PD
• Establish module milestones and module deliverables in consultation with PM/PD
• Draft and Review project/module documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimize rework.
• Manage the module implementation and schedules within allocated budget and deadline.
• Escalate and discuss module overrun issues, scope creep, integration issues, resource requirements with PM/PD
• Work with vendor support to diagnose and rectify technical problems.
• Manage expectation on handover process to maintenance team.
Team Management
· Manage, oversee and control the efficiency of the day-to-day technical operation of assigned maintenance projects.
· Supporting PM in running the team including covering in absence and ensuring standards of care are maintained.
· Lead the management of all incidents and problems to identify the root cause and implement workarounds or resolutions to bring the incidents and problems to a satisfactory closure.
· Leading the technical team members to ensure that all delegate tasks proceed according to schedule and requirement.
· Provide the technical team with accurate information about priorities as well as details about assigned tasks.
· Providing technical coaching
Client Management
• Build relationships with customer representative. Identify areas where we can value add and support them beyond responsibility.
• Negotiate with customer representative on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customer representative on project issues include incidents management or clarifications
Coaching
Troubleshooting
Oracle
Quality Management
Scripting
Unix
Administration
Tomcat
Team Management
Windows
Websphere Application Server
Ansible
Project Delivery
Apache
Linux