Senior Account Manager - Singapore - ACUUTECH PTE. LTD.
Description
SUMMARY
- This role is 70% account management and 30% new business. Key account management includes sales but also includes planning and managing the full relationship between Acuutech and its most important clients. _
- To manage the commercial relationship with existing clients. Proactively contacting clients to maintain a consistent high level of service delivery, whilst identifying further new business opportunities.
- Meeting with clients face to face or via webinar technologies to provide educate and promote the business through presentations, and other account analysis.
- Maintaining the revenue and gross profit of each account ensuring they remain profitable in line with annual targets, exhausting all additional revenue stream opportunities. _
- Managing the implementation of any new services with the assistance of the Rolloutcoordinator _
- Working with the relevant staff to ensure that service requirements are understood and implemented in line with client expectations.**Primary and Shared Duties
- Build upon Acuutech's loyal customer base and sustain strong customer relationships by developing a comprehensive understanding of each customer's business (by personal visits, telephone calls) and requirements in order to generate and maximising the revenue.
- Develop robust strategic plans to consolidate Acuutech's products and services as the preferred provider with customers (develop relationships into partnerships)
- Identify new business opportunities (upsell additional services) and coordinating with the Client Solutions Team, provide quotations and proposals (within SLA's).
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Provide customers with relevant information (unprompted or in response to enquiries) about Acuutech's products and services (including products and services in the pipeline)
- Progressive manage an opportunity pipeline, closing all possible opportunities to achieve a Gross Profit result in line with quarterly targets.
- Coldcalling in order to create interest in products and services, generate new business leads and arrange meetings.
- Identifying and developing new business through networking and courtesy and followup calls.
- Ensure that all clients understand the services on offer from Acuutech and other group companies.
- Ensure the upkeep of electronic records using our CRM Systems To project manage the rollout of all new contracts and services
- Measure Customer Levels of Satisfaction monthly and develop and implement improvement plans to ensure that high levels of customer satisfaction are maintained
- Manage contract resolution to the satisfaction of the customer and senior management when disputes occur over products and services provided
- Manage the transfer process from prospects to new customers (takeon) and ensure customer expectations are met
- Account Manager
- Ensure to work to Acuutech's value statements (vision, mission statements, company policies etc.) and uphold and promote them
- Be aware of market trends, maintaining a high level of knowledge about the latest industry developments (and competitor activity).
- Monitor consumer trends to advise on how to improve performance.
- Produce reports (weekly, monthly etc.) on all aspects of account activity to the CEO.
- Carry out analysis and produce reports on a monthly and as and when required basis
- Daily liaison with other members of the team to provide information and ensure that customers receive excellent customer service
- Develop a comprehensive understanding of the principle operating contracts used by Acuutech
- Maintain comprehensive records of activity (personal diary etc.)
- Provide input to the senior management team on pricing structures for products and services provided (based on valueadd rather than costplus)
- Provide input (information and slides) as required on new business development activity
- Uphold the business processes and procedures, and when necessary make recommendations for improvements to ensure they are fitforpurpose
- You must be a confident and articulate communicator with attention to detail, excellent written skills and the ability to write reports and produce quality presentations.
- You must be focused and output driven, with strong time management skills, able to meet deadlines and manage multiple tasks.
- To undertake tasks and projects as agreed that are within jobholders experience, skills and capabilities.
- Ensure relevant industry Sales certifications are kept upto date provided by Acuutech's main partners (e.g. Microsoft, Cisco & Citrix)
- Undertake any other duties within their competence as may be required from time to time
This role is a vital link between field sales, operations and the customer this job requires regular contact with, and some travel to, customer locations
You shall:
- Ensure all responsibilities are met in accordance with company procedures and the Staff Handbook
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