Maître D' - Singapore - CHYAU FWU WINE & SPIRITS PTE LTD

CHYAU FWU WINE & SPIRITS PTE LTD

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

As
Maitre D' , you have responsibility for the experience of every guest that passes through
ATLAS . You are to ensure every guest has a positive, memorable, and informative experience when they are here.

Beyond simply the execution of service, your job will require that you actively engage in all the back-end tasks that are required to provide an exceptional service, including recruitment, training, and team management.

KEY RESPONSIBLITIES

As Maitre D', ATLAS, your responsibilities include:

Guest Experience

Show exceptional guest relationship attributes & skills and install these in the greater ATLAS FOH team
Manage the system for guest feedback and corrective action
Drive continuous improvement throughout the entire timeline of the guest experience, from before the guest arrives at ATLAS until after the guest has departed
Recognize existing and develop relationships with regular guests, those with potential longevity to reinforce the brand through wordofmouth

Service Management

Develop and maintain a hightouch, bestinclass service environment
Oversee all aspects of daily service and operations
Maintain exceptional venue presentation, cleanliness and upkeep
Plan staffing for service including writing rosters, managing leave schedules, etc.
Drive continuous improvement of service within ATLAS, continually finding new ways to go above and beyond for our guests, leaving positive memories for every guest that passes through ATLAS

Recruitment & Staff Development