Senior Reservations Executive - Singapore - ELITEZ PTE. LTD.

ELITEZ PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Our client is local MNC

Postion:
Senior Reservations Executive

Salary:
Up to $4000

Location:
Central

Job Description:

To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
Manage all inbound call enquiries from local and overseas customers
To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
Achieve service level agreement targets in response and follow up time
Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers

Job Requirements: