Desktop Support Engineer - Pioneer, Singapore - Legatcy Recruitment Pte Ltd
Description
_Desktop Support Engineer (Desktop Support L2 + Data Centre)_
Brief Description:
A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required.
Responsibilities:
-
Desktop Support (L2)_
- Provide IT technical service desk and onsite support for enduser services.
- Problem identification, diagnosis and rectification for both hardware and software issues.
- Support desktops, notebooks, printers and other hardware components.
- Experience in MacOS support and troubleshooting preferred
- Installation, reinstallation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Involved in projects such as migration, relocation and hardware refresh.
Data Centre Operation_
- Strong with DC monitoring software and tools
- Routine Systems Health Checks
- Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
- Coordinate with vendor for scheduled facilities work
- Basic network maintenance support
- Problem determination and escalation of issues to vendors or internal team
- Compilation, preparation and submission of Reports
- Physical / visual inspection
- Provide onsite support during power down / up activities
- Inventory and cabling management
- Equipment Rack and stack work
- Capacity management (space, power, cooling, patch panel port availability)
- Change Management & Incident Management Process
Requirements:
- Nitec in IT or higher qualification.
- Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
- Posseses knowledge in data cabling and patching.
- Able to manage the data centre effectively.
- Ability to respond to issues and provide a timely update, and escalation.
Contract Type: 12 Months (Renewal)
Salary:
SGD3,000 to SGD4,000
Work Environment:
School
Location:
Pioneer Road
Working Hours:
Office Hours
Mon to Fri - 7.30am to 5.00pm, or 9.30am to 7.00pm
Commencement:
Immediate
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
$3, $4,000.00 per month
Experience:
- Desktop support: 3 years (required)
- Data center: 2 years (required)
Work Location:
In person
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