Front Office Executive - Singapore - LABRADOR HILL PTE. LTD.

LABRADOR HILL PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Villa Samadhi is looking for a passionate and committed hotelier within our Front Office department to hold the fort and waltz through the day and night as our guests dreams through their Samadhi state.

You'll be working across a variety of scenarios from welcoming our red-eye flight guest to ensuring a seamless welcome lifting their weary's away, each day is always an adventure.

With all the adventure, expect some tranquil and peaceful nights, as we are located in one of the only nature reserves in Singapore.

This position is suitable for those with a high level of customer service experience with a keen sense of detail and ability to think on one's feet.

A big inviting smile and a passion for people and hospitality will allow you to fit right in your wheelhouse and the Samadhi culture.

Duties and Responsibilities

Carry out the completion of the registration process by retrieving and inputting guest information into PMS system and confirming the guest's hotel reservation information.
Carry out auditing of room reservation information on PMS system
Carry out overnight auditing duties
To ensure that all hotel policies, SOP and instructions implemented are followed throughout.
To assist with restaurant reservation and event inquiries via telephone
To familiarize with all ongoing hotel & restaurant ongoing promotions
Handle and resolve guest complaints and special request in a professional manner, always ensuring prompt actions and highlighting to upper management
Prepare shift reports for submission to accounts.
Maintain the hotel's high standard of service and hospitality in accordance to Samadhi values
Basic cashiering and credit card handling