Sales Engineer - Singapore - SMITECH ENGINEERING PTE LTD

SMITECH ENGINEERING PTE LTD

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Overview:

Smitech Engineering Pte Ltd is a leading provider of cutting-edge Audio Visual (AV) solutions, specializing in LED panel technology. Our mission is to provide high-quality products and exceptional customer service to meet the evolving needs of our clients.

Position Overview:

Responsibilities

Interact with customers and potential customers before sales to grasp their technical needs.
Collaborate closely with sales account managers to create and present technical materials like presentations, product demos, and proof of concepts.
Act as the goto technical expert on the company's products and solutions, offering guidance and assistance to customers and prospects.
Develop and keep uptodate knowledge of competitor products and solutions.
Provide technical training to both internal staff and external parties.
Write and revise technical documents such as user manuals, installation guides, and release notes.
Assist in the development of new products and features, from initial idea to launch.
Conduct research on customers and the market to spot trends and requirements.
Give feedback to engineering and product teams based on customer needs and issues.
Work with various teams to ensure projects are delivered successfully.
Manage multiple projects simultaneously and adjust priorities when necessary.
Handle confidential customer information with care.
Design customized solutions for customers across various settings.
Present technology solutions effectively to the sales team and customers using visual aids, demonstrations, or presentations.

Qualifications

Minimum qualifications: Diploma, Advanced/Higher/Graduate Diploma in Electrical/Electronic/Building Services engineering or equivalent.
At least 12 years of experience in a related field.
Knowledge of the Pro Audio Visual, Video conferencing, or LED Panel industry is essential.
Experience with products such as Videowalls, LED & LCD Displays, video conferencing, and Audio Visual Switches is required.
Ability to prioritize and work independently with mínimal supervision.
Willingness to share knowledge through effective communication, peer training, and written documentation.
Strong interest in handson work and a proactive attitude toward challenges.
Excellent interpersonal skills to foster a team environment.
Positive customer service approach and teamwork mentality.
Proficient in spoken and written English.

Other information