Customer Service Executive - Singapore - Phoenix Contact (SEA) Pte Ltd

Phoenix Contact (SEA) Pte Ltd

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION

Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices.

With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing inspiring and innovative solutions with common benefits for our customers and partners.

At Phoenix Contact, you'll be a part of a growing team that is dedicated to progress based on mutual-committed spirit, teamwork and honesty.

Our company culture encourages creativity as you work with your fellow employees, and recognize individuality to give you room to grow.

DESIGNATION :
Customer Service Executive

RESPONSIBILITIES

Being in a customer-centric and service-oriented environment, you will address customers' issues effectively and achieve customer satisfaction to achieve a positive customer experience.

You will be responsible for order processing and fulfilment tasks, as well as analysing customers' information to improve customer relationships and experiences.

RESPONSIBILITIES:

Attend to customers' requests and queries promptly
Execute order processing and order fulfilment tasks in a timely manner
Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
Analyse customer information to improve customer relationships and experience
Gather customer feedback and provide suggestions on how to improve processes
Maintain a collaborative relationship with other departments within the company
Identify risks associated with different approaches of business process change
Implement business process improvement solutions to achieve effectiveness in customer service operations
Ensure client database is uptodate
Record customers' requests and followup actions into database system

QUALIFICATIONS

Diploma/Degree in any discipline with at least 2 years' experience in order fulfilment
Fluent in English, both oral and written, with excellent communication skills
Customeroriented with a pleasant personality
Possess good analytical and problemsolving skills
Disciplined, hardworking and able to perform under pressure
Willing to take ownership and demonstrates team spirit
Attention to details, resourceful, and proactive