Administrative Assistant - Singapore - FWD Insurance

FWD Insurance

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.

FWD reached its 10-year anniversary in 2023.

The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers.

To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan.

Whatever their preference, we believe insurance should be simple, reliable and convenient.

Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE
Responsible for providing administrative assistance to Claim Handlers to process insurance claims relating to customers' policies. This will involve working with the policyholders, insurers, colleagues and other professionals to ensure the claim is valid.

KEY ACCOUNTABILITIES- Sorting of incoming physical mails/correspondences, acknowledge receipt and distribute to claims assessors- Keep proper record of file and storage of claims documents Daily monitoring of incoming messages from Whatsapp and managing response/reply to the enquiries- Assist in creating FNOL in eBao for manual claim registration of the non-motor claims and assigning to the respective claims assessors Manage pending notice and report/highlight any system or operations issue to supervisor or IT to rectify the issue so claim can be registered successfully- Liaising with assigned loss adjusters and TPA to forward the necessary claims documents- Endorsement of F-list forms- Sending of CS surveys

QUALIFICATIONS / EXPERIENCE- Diploma Holder / Higher Nitec- At least 2 years working experiences in insurer or claims preferably

KNOWLEDGE, SKILLS & ABILITY Excellent communication skills (Written & Spoken)- Detailed and meticulous- Able to work under pressure to meet deadlines