Operations Executive - Singapore - SOMERSET GP PTE. LTD.

SOMERSET GP PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Roles & Responsibilities

Oversee and manage the administrative functions of the clinic, including patient registration, scheduling, and recordkeeping. Ensure accuracy, confidentiality, and compliance with relevant regulations and standards.
Participate in the recruitment, selection, and onboarding of clinic staff. Provide training and orientation to new employees, ensuring they understand their roles and responsibilities.
Analyze and streamline clinic processes to optimize workflow and enhance efficiency. Identify bottlenecks and implement strategies to improve patient flow, reduce wait times, and increase productivity.
Collaborate with the finance department to manage the clinic's financial operations. This includes budgeting, monitoring expenses, billing and reimbursement, and ensuring proper financial controls are in place.
Oversee the maintenance and upkeep of the clinic's facilities and equipment. Coordinate repairs, preventive maintenance, and inspections to ensure a safe and functional environment for patients and staff.
Establish and maintain relationships with vendors and suppliers to ensure timely delivery of medical supplies, equipment, and other necessary resources. Negotiate contracts and monitor vendor performance.
Stay updated on healthcare regulations, including HIPAA, OSHA, and other relevant standards. Implement and enforce policies and procedures to ensure compliance and maintain patient privacy and safety.
Develop and implement quality assurance initiatives to monitor and improve the delivery of healthcare services. Conduct audits, analyze data, and identify areas for improvement in patient care and operational processes.
Foster positive patient experiences by addressing inquiries, concerns, and complaints promptly and professionally. Ensure that patient satisfaction is a priority throughout their interactions with the clinic.
Evaluate, implement, and manage technology solutions to enhance clinic operations. This may include electronic health record systems, appointment scheduling software, and telemedicine platforms.
Collect and analyze data to track key performance metrics, such as patient satisfaction, appointment utilization, and revenue. Prepare reports and present findings to inform decisionmaking and support strategic planning.
Develop and implement emergency preparedness plans to ensure the clinic is equipped to handle unforeseen situations. Coordinate with relevant stakeholders to establish protocols for emergency response and business continuity.

Requirements: