Customer Relationship Manager - Singapore - ASE LEARNING PTE. LTD.

ASE LEARNING PTE. LTD.

Verified Company

Singapore

5 days ago

Posted by:

Wei Jie

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Description

Assisting the Customer Service Manager in developing and managing the team to achieve sets KPIs and Targets through the delivery of high levels of customer service experience.

Ensure area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
To develop, manage and maintain strong relationship with Customers.
Developing, handling and answering feedbacks and complaints from the customers and to use these feedbacks to improve customer experience.
Training/Coaching the staffs to deliver high standard of customer service.
Monthly reports tabulations and assisting the Customer Service Manager in analysing the data.

Devise and evaluate methods for collecting quantitative and qualitative data.