Spa Sales Manager - Singapore - HAACH GLOBAL PTE. LTD.

HAACH GLOBAL PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

1. Manage the daily operations to achieve the branch's sales targets

Supervise, lead and motivate team members to achieve and maximise the branch's sales targets
Handle all service recovery cases including refunds and complaints and resolve all complaints, feedback, verification and inquiries in the utmost efficient, effective, satisfying and timely manner in accordance with the Company's standards and procedure
Investigate and evaluate all relevant information pertaining to the branch's operational incidents and/or accidents and prepare detailed reports for the necessary customer's reply, internal investigation and/or insurance claims etc
Manage the sales register and ensure accurate recording of purchases of treatment, services and products
Ensure the proper upkeeping of the branch's records and details of customers' purchases of treatment, services and products
Prepare Monthly Sales and service reports for Management
Ensure accuracy of stock levels, transactions and placement of orders and proper storage and maintenance of stock
Manage budget and forecast planning for the branch
Provide all general records, data, statistics and any reports as required by the Management
Ensure compliance and performance of all initiatives, directives and instructions from the immediate supervisor and Management team within the stipulated timeline and ensure alignment with overall business strategies
Disseminate all corporate information and organize explanations in an efficient, clear and accurate format and manner to all team members
Plan and manage the work schedules of team members
Supervise, coach, motivate and provide support to team members to create a positive, productive and prosperous working environment
Be the bridge between the team members and HR / Management to surface any staff issues and propose viable solutions with the objective of improving staff productivity and increasing staff retention levels