Service Desk Engineer - Downtown Core, Singapore - ITCAN Pte Ltd

ITCAN Pte Ltd
ITCAN Pte Ltd
Verified Company
Downtown Core, Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

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Description
Dear Jobseekers, we are looking for service desk engineers.

  • Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.




SECTION B:
KEY RESPONSIBILITIES AND RESULTS

  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Salary:
$2, $2,800.00 per month


Work Location:
In person
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