Store Manager - Singapore - Sephora

Sephora

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated.

Every day, our teams across the world bring to life our purpose:
to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal -
to reimagine the future of beauty.

Store Manager

The Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service.

Your main aim will be to bring great experience to customers and passionately inspire customer loyalty to Sephora, aiming to fulfill Sephora Vision.

Furthermore, you will also be expected to diligently execute store operations, provide support and feedback to Beauty Advisors to deliver store performance target, sales and conversion rate while fulfilling operational duties.

Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values.

Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.

You will shine here if you enjoy

People Management
Recruit and Retention

Involve in the recruitment of store team together with HR team
Maintain employee turnover and absenteeism

Train and Develop

Ensure all new joiners are welltrained and integrated into the environment
Work with Training team on training plans and objectives for the store team
Coordinate training schedules and follow up with Training team
Develop individual career path for the store team

Performance Management

Work with Head of Retail on individual and store objectives / KPIs
Conduct individual performance review with the Store team
Provide constructive feedback and coaching to the team for improvement
Propose internal promotions and transfers when necessary

Organize and Animate

Conduct the store team briefing every shift
Plan a wellorganized store roster according to daily traffic and sales trend, optimizing the team resources
Ensure that the team's grooming and behavior are according to the store's SOP
Work with HR team on any disciplinary issue
Demonstrate the Sephora DNA to inspire and motivate the team
Create a pleasant and exciting environment with great team spirit

Sales & Sales Floor Management
Drive Sales

Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience
Set and communicate the KPIs to the team during the daily briefing
Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary
Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives
Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
Be operationally handson, working with the team on the sales floor to achieve KPIs set

Optimize Store Profitability

Keep abreast of direct competitors' promotional activities and propose action plan to the Head of Retail
Analyze the sales, KPIs, store's activity and propose action plan on a weekly and monthly basis
Be accountable for cost management
Monitor the store Profit and Loss closely

Customer Service

Build and nurture a strong relationship with loyal customers
Constantly focus on new members recruitment (CRM) to achieve the KPIs set
Coordinate with HQ CRM team to ensure smooth implementation of Sephora's CRM operations and policies
Manage and resolve any customer's feedback
Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service

Operations

Ensure the legal and financial integrity of the store
Ensure proper instore Sephora executions according to established standards and directives
Manage all store operations in a systematic and efficient manner, as per established policies and procedures
Ensure merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensure cash register transactions are processed quickly and accurately
Lead and implement all applicable loss prevention policies and procedures
Maintain a safe and productive shopping and working environment

Merchandising

Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition
Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and req