E-commerce Customer Service Executive - Singapore - W NETWORK PRIVATE LIMITED

W NETWORK PRIVATE LIMITED

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Roles & Responsibilities:

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders.

You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner.

In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction.

If you have a passion and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

Respond to customer inquiries and resolve their issues via chat system.
Assist customers with placing orders, tracking shipments, and processing returns/refund/exchange.
Provide product information and recommendations to customers.
Collaborate with other departments, such as shipping, billing &etc, to ensure timely and accurate order fulfillment.
Maintain accurate records of customer interactions and transactions.
Identify and escalate complex issues to senior representatives or supervisors.
Stay up to date with product knowledge and industry trends to provide excellent customer service.
Meet and exceed customer satisfaction goals and performance metrics.
Continuously improve customer service processes and procedures.

Requirements:

Prior Ecommerce Customer Service experience
Ability to handle high volume customer interactions
Strong problemsolving and decisionmaking abilities
Effective time management skills
Ability to multitask and prioritize tasks
Detailoriented and accurate data entry
Experience with CRM and ticketing systems
Familiarity with Ecommerce platforms and order workflows
Able to work in a fastchanging environment and multitask.

What's In It For You:

On job training provided
Good learning environment on the working of ecommerce
Valuable skills that are transferrable
Work area will be located at Tampines
Walking distance to Tampines Hub/Tampines Safra
5.5 days work week (9 hours with 1hour break, meals, and transport allowance is provided)