Service Quality Officer - Singapore - WSH EXPERTS PTE LTD

WSH EXPERTS PTE LTD

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Description & Requirements

ii. Monitor and manage Authority's contact centre;
iii. Manage and enhance Authority's Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;
iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines

v. Respond to requests from operation divisions for vetting of replies within one working day;
vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;
vii. Implement any other Service improvement initiatives when assigned

Education Qualification:
Degree in marketing or related discipline

At least 3 years' relevant experience in customer service management, call centre management or quality service management;

Salary:
$3, $3,200.00 per month

Ability to Commute: