Tableau Administrator - Singapore - ELLIOTT MOSS CONSULTING PTE. LTD.

ELLIOTT MOSS CONSULTING PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

**Role & Responsibilities: The Potential Resource must handle the below responsibilities

Well versed with ITIL Concepts
Incident, Problem, Change and Release Management, Knowledge management
Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process
Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
Perform indepth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
Provide trend analysis and root cause analysis on recurring incidents and defects
Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
Build and update knowledge base from incident and problem tickets
Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines

Knowledge/Skills Required:

Strong troubleshooting skills and experience to resolve critical & complex incidents
Excellent communication skills and ability to handle communication at different levels and diverse population
Indepth knowledge of Tableau (and any other programming/scripting language background is preferred)
Ability to handle multiple tasks simultaneously

Qualifications and experience:

At least 2 years of experience in Tableau. Administration experience is good to have.
Willingness to be trained as an administrator.
Experience in working closely with clients providing required services