L1 System Engineer - Singapore - ScienTec Consulting

ScienTec Consulting

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

L1 System Engineer

We are looking for talented and experienced L1 System Engineer who will be responsible for ensuring maximum possible service availability and performance.

To analyze problem, perform troubleshooting and incident response on network and system, communicate with various stakeholders and track problems through to resolution.

Core Responsibilities

Monitor systems and network services
To monitor the performance and capacity of various systems and 3rd party network services using a variety of tools.

Troubleshoot issues
When a problem impact the network and system services, troubleshoot the problem by following the standard operating procedures.

Track all issues
While responding to incidents, carefully track and document all issues and resolutions in detail.

Report incidents

When problems are too large or complex for quick troubleshooting, escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.

Maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Skill set and Technologies