Avp, Senior Voice Engineer - Singapore - Sumitomo Mitsui Banking Corporation (SMBC)

Sumitomo Mitsui Banking Corporation (SMBC)

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities:

Prepare design specification schematics as per customer requirement and provide appropriate enterprise solutions for architecture.
Coordinate with technicians and perform installation and migrations of various technology solutions within the voice network.
Develop architecture plans for voice services and prepare appropriate budgets and specifications for projects.
Monitor efficient working of all complex and multifaceted voice and telephony projects.
Perform research and develop new technologies and evaluate work of support suppliers.
Responsible for support, maintenance and upgrade of business communications and I.P. telephony exchange.
Analyse customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
Collaborate with internal staff and supplier and develop product integration strategies.
Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
Coordinate with vendors, analyse appropriate product offering and develop new products and services for the network.
Assist management with all high priority projects and prepare technical presentations.
Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
Design and execute various Cisco Unity configurations and provide support to Unified Messaging.
Monitor all customer inquiries and ensure appropriate resolution of same.
Plan network capacity for network and perform troubleshooting on existing network.
Analyse all security problems on network and develop new technologies to cater it.
Support business units on voice recording and retrieval requirements for audit and disputes.

Job Requirements

Bachelor's degree with min. 2 years' work experience in a bank or FI.
Min. 35 years' experience supporting CISCO voice architecture.
Must be familiar with supporting IP telephony and desktop mobile devices and services (iphones, ipads, WebEx, Zoom etc).
Experience in supporting trading floor and operations voice services and recording recovery.
Experience in support function within the voice/telecom industry and has worked with vendors and carriers, SIP/VOIP etc.
Knowledge and experience in general LAN/WAN networking.
Good communication, interpersonal and presentation skills.

- **Require occasional weekend work.