Supply Chain and Order Fulfilment Officer - Singapore - KRISSHOP PTE. LTD.

KRISSHOP PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

We are currently seeking a dynamic and detail-oriented individual to take on the role of Supply Chain and Order Fulfilment Officer.

In this multifaceted position, you will be responsible for efficiently managing the entire order processing and supply chain operations, including the management of customers' return/reverse logistics and last mile delivery.

Your role will involve closely collaborating with various internal teams and external service providers to maintain a smooth workflow and excellent service levels.

Responsibilities:

Order Processing and Fulfilment
Coordinate with internal teams to ensure the efficient fulfilment of all sales orders.
Manage daytoday transactional activities related to order processing.
Liaise with relevant internal and external parties to address and resolve issues related to order fulfilment.
Collaborate with the Customer Service team to tackle complex matters in the order processing workflow.
Monitor and maintain the health of inventory in our ecommerce channel.
Oversee the processing of cancelled and exchanged orders.
Handle exceptions that arise during the order fulfilment process.
Manage customers' return and reverse logistics, ensuring a smooth and efficient process for returning products.
Last Mile Delivery Management
Coordinate last mile delivery operations, ensuring timely and accurate delivery of orders to customers and internal stakeholders.
Monitor the status of deliveries and address any issues or delays proactively.
Implement tracking and reporting systems to provide realtime visibility into last mile delivery performance.
Continuously improve last mile delivery processes to enhance customer satisfaction and reduce costs.
Supply Chain Operations
Manage incoming deliveries to the warehouse and ensure timely receiving and accurate system updates.
Handle exception situations or cases pertaining to the inbound process.
Oversee outgoing shipments from the warehouse and ensure timely outbound order processing and system updating.
Handle exception situations or cases related to the outbound process.
Identify process bottlenecks within the supply chain and implement improvements to enhance productivity, quality, and efficiency.
Ensure timely and accurate electronic updates of inventory records.
Collaborate with service providers to maintain expected service levels in freight management, transport management, and warehouse management.
Build and maintain positive relationships with service providers.
General Responsibilities:
Proactively identify areas for process improvement in both order processing, last mile delivery, and supply chain operations.
Collaborate with crossfunctional teams, both internal and external, to streamline processes and enhance overall efficiency.
Ensure compliance with company policies and procedures related to order processing and supply chain management.
Prepare regular reports on order processing, last mile delivery, and supply chain performance metrics.
Handle any adhoc tasks assigned by the management.

Qualifications:

Diploma in Business, Supply Chain, or a related discipline is highly preferred.
Minimum of 1year working experience in a supply chain function (e.g., purchasing, procurement, planning) and/or 3rd party logistics contract logistics function is beneficial.
Related experience in Ecommerce for fastmoving consumer goods is a plus.
Strong experience in warehousing operations, inventory management, and Warehouse Management System (WMS).
Proficiency in Microsoft Office, particularly Microsoft Excel.
Demonstrated flexibility and resilience in response to constraints, and ability to respond constructively to new demands and challenges.
Excellent communication skills and the ability to work effectively with all stakeholders, both internal and external, across the organization.
Strong attention to detail to ensure accuracy in order processing, inventory management, return/reverse logistics, and last mile delivery.
Analytical mindset with the capability to identify process improvements and implement effective solutions is a plus
Ability to thrive in a fastpaced and deadlinedriven environment while maintaining a positive and proactive attitude.