Event Technology Manager - Singapore - First Global Management Services, Inc.

First Global Management Services, Inc.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Building a Brand Starts with our Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services.

FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management.
Implementation and project management of event registration websites, app builds and all technological aspects of our events
Keep uptodate on all emerging technologies, popular culture and trends and ensure team members are informed as well
Innovating on new technology and how integration will flow between systems
Database Management: ensure consistency of information and generating lists upon request
Manage client evaluation communications such as savethedates, invitations, registration, confirmations, etc
Assist in the development and management of online registration
Manage relationships with technology suppliers including the negotiation of contracts
Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
Coordinate planning and utilisation of the mobile app. May assist with build depending on platform.
Lead contact for attendee management and technology vendors including preevent and during execution
Assist in contacting clients for relevant information
Responsible for all registration collateral and equipment management
Create and distribute post event client surveys
Registration desk flow design and set up
Review and manage any relevant thirdparty vendor invoice reconciliation e.g. badging / attendee tracking etc
Reporting (response rates / new implications) and analytics and surveys
Advises on user experience of all preevent and onsite registration for both virtual and inperson events
Assist with recruitment of new team members
Train other staff on current technology and processes
Travel domestically and internationally in support of client events
Support other members of the department as needed on adhoc projects
Responsible for capacity management and flagging when scalable resources are needed

QUALIFICATIONS, KEY SKILLS & EXPERIENCE:

Extensive experience including meeting planning and coordination including event and registration technology
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
Highly motivated, able to work independently
Exhibit strong work ethic, patience, and a winning attitude
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be onsite at events and/or troubleshoot remotely
Ability to manage multiple projects simultaneously
Strong proficiency with Microsoft Office specifically with Excel and PowerPoint
Strong oral and written communication skills
Customer focus and approachable demeanour
Excellent time managements skills
Independent and critical thinker with keen sense of judgement
Quick and strategic problem solver

ADMINISTRATION & GENERAL:

Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
Work intelligently and ensure that your line manager is aware of problems or issues which negatively affect productivity
Build excellent relations with team through positive communications
Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
Work on ad hoc requests as required, typically during quiet times

LI-TS1