Customer Service Manager - Singapore - UNIVERCELL ELECTRONICS & HARDWARE PTE. LTD.
Description
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.With an eye for satisfaction, they ensure that each customer has been given all possible attention needed for positive results through effective methods such as developing new techniques or improving processes in their systems.
Requirements and skills
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong clientfacing and communication skills
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
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