Order Fulfillment Specialist - Singapore - Stafflink Services

Stafflink Services

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Description

Company transport pick up from Pasir Ris MRT, Yishun MRT, Khatib MRT, Woodlands MRT, Sengkang MRT, Hougang Ave 2
Attrative remuneration package (AWS + VB)

Our client is one of the largest healthcare services groups in Asia. They provide world-class distribution, digital and commercial services to support the growing healthcare needs in this region.

Responsibilities:

Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours
Ensure achievement of departmental service level at all times
Ensure timely and accurate processing of orders received through the order hotline
Ensure procedures for processing of item with sales restrictions, order that require price approval, and another principal specified requirement are strictly adhered to
Coordinate the flow of information between customers, principals, warehouse, and delivery team concerning status of orders/ delivery arrangements and wrong orders
Assist in the processing of orders from other sources (e.g., fax, sales order or electronic orders when required)
Responsible for collection of information and timely log in feedback in the CRM system
Verify and analyze information provided
Resolve issue on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback
Ensure timely feedback of all problems and issues from customers and principals
Provide admin support when necessary (e.g., filing, data entry, retrieval of documents, or any other duties assigned)
Ensure strict adherence and compliance to ISO procedure
Any other tasks that may be assigned

Requirements:

Minimum GCE "O" Level or equivalent
At least 2 years of relevant experience in logistics operations or customer service role is preferred
Good verbal and written communication skills
Good interpersonal skills and meticulous in handling assigned tasks
Customer service-related experience

HOW TO APPLY:

Job Type
Permanent Full Time

Working Hours
Mon - Fri, 8:30am - 5:30pm
Salary
From S$2,000.00 to S$2,700.00
Location
East
Classification
Customer Service / Call Center

EA Personnel:
Sherri Yang Hui Shan

EA Personnel Reg

No:

R