Technical Support Specialist - Singapore - Beyondsoft International

Beyondsoft International

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

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Description

COMPANY DESCRIPTION
Beyondsoft International (Singapore) Pte. Ltd.

was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015.

Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
New retail solutions and products through intelligent products, helping small and mediumsized enterprises (SMEs) realize the digital transformation of their daily operations;
Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

RESPONSIBILITIES

Work with global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
Responsibility to ensure the 1Help 24x5 telephone systems are effectively manned.
Effective management of your personal ticket queue.
Fundamental to advanced troubleshooting for daytoday incidents or requests from company end users (L1, L2 and potentially L3 activities).
Basic Mobility Support (Primarily for iOS devices, occasional alternative products).

- iMac Support (Install, Moves, Adds and Changes).

Project support and potential leadership of project initiatives (Large Scale IT Objectives).
Basic asset management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.
Knowledge base usage, reference, and collective improvement.
Effective management of hardware and software distributed to employees.
Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate.
Occasional creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Understanding of various metrics reflecting the group's performance.
Management of project assignments and relevant activities as necessary in order to remain onschedule for critical objectives.
Onboarding of new employees (work equipment preparation)

QUALIFICATIONS

At least Bachelor's Degree in Computer Science or others IT related discipline
Minimum 2 years of experience in IT technical support, preferably in a midsize or larger organization.
Experience in supporting Board level Executives directly would be an added advantage
Good to have experience in supporting for audio visual events
High level of expertise in both Windows and Apple operating systems, platform software and associated hardware
Understanding of networking principles and printing environments.
Understanding of ITIL principles
Experience in creation of support documentation, guides and manuals
Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
Excellent teamwork skills and the ability to work unsupervised
Organized and deadline driven with the ability to track multiple tasks simultaneously