Client Documentation Manager - Singapore - ANZ Banking Group

ANZ Banking Group

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Req ID: 42004

Department:
Insto Ops Lending Operations

Division:
Institutional

Location:
Singapore

About the role

At ANZ our purpose is to shape a world where people and communities thrive.

We're making this happen by improving the sustainability and financial wellbeing of our customers - whether they're buying a home, building a business or saving for things big or small.

The Client Documentation Manager is critical to making this happen and will be co-located with Institutional relationship management teams and is responsible for a dedicated portfolio of Institutional clients.

The role acts as the main point of contact for facility management, lending administrative and client service functions in a highly competitive market.

The role also requires a high level of operational and risk management skill with an ability to understand and manage complex & bespoke transactions.

There is a strong relationship building focus, both internal and external.

The key responsibilities of this role will be

Preparing, reviewing, interpreting and actioning complex and bespoke Bank / Customer Lending documentation (Credit proposal/approvals, Letters of Offer, Facility Agreements, Asset Writing Approval, etc)

Creating, receiving and checking Asset Point submission and ensuring all conditions precedent have been satisfied prior to issuing Limit advice and allowing limits to be loaded to core systems, ensuring compliance with regulatory and group policy requirements.

Provide a high level of customer service to the internal and external customers, ensuring satisfaction

Provide accurate and up to date information on all enquiries

Provide any written concerns from customers to supervisor/manager - escalation of stakeholders' concerns appropriately

Ensure all customer correspondence is clear and concise

Works closely with Institutional Directors to develop and enhance the client relationship.

Location:
Singapore

Role Type:
Permanent, Full Time

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Tertiary qualification is preferred

Prior experience in lending administrative and client service functions within financial services

Excellent stakeholder and relationship management skills

Strong communication skills (written and verbal)

Ability to manage complex and bespoke transactions

Understanding of Operational Risk & Compliance

Ability to work effectively in a team environment and self-manage

Ability to connect (build internal and external networks)

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

That's just one the reasons' we were voted one of Singapore's top employers for 2023 by The Straits Times.

Job Posting End Date

15/06/2023, 11.59pm, (Melbourne Australia)