Product Care Specialist - Singapore - Eight Talons Consulting Pte Ltd

Eight Talons Consulting Pte Ltd

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

What's in it for you?

As the In-Store Product Care Specialist at our prestigious Luxury Fashion House, you will be the face of our brand's commitment to excellence in product care and client satisfaction. Your role is pivotal in providing personalized care and maintenance services to our discerning clientele, ensuring their luxury items are impeccably maintained and preserving the brand's reputation for craftsmanship. You will engage with clients, offer expert advice, and perform onsite product care services with the highest level of skill and attention to detail.***
The role

Client Engagement and Consultation:

Greet and engage with clients entering the store, offering a warm and professional welcome.
Conduct personalized consultations to understand clients' product care needs and concerns.
Provide expert advice on proper care, cleaning, and maintenance of luxury items, addressing client queries with confidence and knowledge.

Product Care Services:

Perform onsite product care services, such as cleaning, polishing, and minor repairs, using specialized tools and techniques.
Handle delicate and luxury materials with utmost care to ensure items are returned to clients in pristine condition.
Collaborate with external artisans or experts for specialized repairs or restoration work.

Client Relationship Management:

Build strong and lasting relationships with clients by offering exceptional service and product care expertise.
Maintain detailed records of client interactions, preferences, and product care history to provide personalized recommendations.

Education and Training:

Conduct informative workshops or demonstrations for clients and sales associates on product care techniques and best practices.
Empower sales associates to confidently assist clients with basic product care inquiries.

Cross-Functional Collaboration:

Coordinate closely with the sales, customer service, and operations teams to ensure a seamless and integrated product care experience.
Communicate effectively with clients and internal teams to manage expectations and provide updates on service progress.

Quality Control and Assurance:

Conduct thorough quality control checks on items before returning them to clients, ensuring they meet the brand's standards of excellence.
Take proactive measures to prevent any potential damage during the product care process.

Maintain In-Store Presentation:

Keep the product care area organized, clean, and visually appealing to create an inviting environment for clients seeking services.
Previous experience in luxury retail, product care, or a related field is preferred.
Knowledge of luxury materials, finishes, and care techniques, with the ability to perform basic repairs and cleaning.
Strong communication skills to convey product care information clearly and confidently.
Detailoriented and highly attentive, with the ability to perform delicate work with precision.
Professional appearance and demeanor that align with the luxury brand's image and values.
Passion for luxury fashion, a keen eye for detail, and a commitment to maintaining the brand's reputation for quality.
Ability to adapt to a dynamic and fastpaced work environment, displaying flexibility and resilience.
Flexibility to work evenings, weekends, and holidays as required.
We appreciate your interest in our opportunity. _
EA Licence No. 21C0676_
Company Reg No G_