Manager, Client Insights - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Data and Analytics

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 23/Feb/2023, 2:03:16 AM

Unposting Date:
Ongoing

Role Responsibilities

Work and collaborate with internal stakeholders from different teams to understand insight needs, align on research objectives, identify key target segment and outline research plans.
Manage research projects that involve the following steps: client database collection, client reach outs, interview coordination, research instrument development and stakeholder discussions.
Moderate / facilitate in depth interviews, focus group discussions and workshops with internal stakeholders and external clients.
Triangulate qualitative research with inputs from other available data sources including internal data, external market research and secondary data.
Analyse findings, write storydriven reports, provide actionable recommendations and present to stakeholders.
Maintain and manage an internal alwayson user panel that will be tapped into for quick surveys, usability interviews and other adhoc research initiatives.
Support the operational elements of the insights team including the management of the book of work, organising client interviews, note taking during client interviews, maintaining a database of interviewed clients and managing external agency work.

Business

Actively develop an awareness and understanding of the wider business, economic and market environment within which the Group operates.

Processes

Support the standardised DCDA Insights operating rhythm including research planning & prioritization, performance tracking and stakeholder engagement model.

Risk Management

Identify, assess, and support the control risks related to the Bank's use of external agencies and advise on risk mitigation approaches.

Governance

Understand the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Work to ensure we achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
Effectively and collaboratively identify, escalate, and support to mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Research Managers
CX Design Team
CXC Commercialisation Team
Chief Product Owner (CPO) teams
Internal Data team
Degree in Business, Communications, Marketing, Psychology or a related field (or equivalent practical experience).
5+ years of experience in supporting the design and execution of qualitative research studies including analysis and final report presentation to stakeholders.
Strong experience in research analysis and storydriven report writing
Expertise in depth interview, group moderation and workshop facilitation is a requirement.
Strong stakeholder management skills.
Strong PowerPoint & Excel skills.
Solid presentations skills.
Experience in quantitative research including questionnaire design & reporting an advantage.
Experience in managing an alwayson panel would be ideal (although not required).

Role Specific Technical Competencies

Research Analysis
Partnership Management
Business Analytics
Data Governance and Management
Business Acumen
Project Management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
-
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
-
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be be