Production Support Analyst - Queenstown, Singapore - Quess Corp Limited

Quess Corp Limited

Verified Company

Queenstown, Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

Job Information:

Industry

Banking
***Salary

8500
***Work Experience

4-6 years
***City

Alexandra Road
***State/Province

Singapore
***Country

Singapore
***Zip/Postal Code

119954
***- platform (e.g. Customer on boarding, STP Account Opening etc.).

Experienced in Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in
L2 Support role.
The specialized Applications Support IT Production Support Engineer is responsible to Deliver a 1st class Production Support service to
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within

- team, manager and department, Drive technical remediation in line with agreed non-functional requirements, Evidence continual service
- improvement of processes and tasks (via automation), Ensures essential process / procedures are followed and contribute to defining
- standards, Coach and be receptive to coaching to uplift the team's and your individual knowledge, Communicate complex technical issues
- to business users in a language they understand, Contribute in effective knowledge management best practices within team and
- organization

Benefits:

What we can offer you