Server - Singapore - I'WA INTERNATIONAL PTE. LTD.

I'WA INTERNATIONAL PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Greeting and Seating Customers:
Welcome customers as they arrive at the restaurant.
Assist in seating customers, taking into consideration their preferences and the availability of tables.
Provide menus and answer any initial questions customers may have.

Taking Orders:Approach the table promptly to take food and beverage orders from customers.

Provide recommendations and suggestions on menu items based on customer preferences.
Ensure accurate and complete order taking, noting any specific requests or modifications.
Relay orders to the kitchen and bar staff promptly.

Serving Food and Beverages:Deliver orders to customers' tables accurately and efficiently.

Ensure the proper presentation of food and beverages.
Serve additional items such as condiments, napkins, and utensils as needed.
Check back with customers to ensure their satisfaction and address any issues or requests promptly.

Knowledge of Menu and Specials:Be wellversed in the restaurant's menu, including ingredients, preparation methods, and special dietary considerations.

Stay updated on daily specials, promotions, and any changes in the menu.
Provide detailed descriptions of menu items to customers and answer questions about ingredients or allergens.

Upselling and Recommending:Utilize suggestive selling techniques to upsell menu items, such as appetizers, desserts, or specialty drinks.

Make recommendations based on customers' preferences and dietary restrictions.
Encourage customers to try new or popular items on the menu.

Handling Payments and Operating POS System:Present customers with accurate bills and process payments promptly.

Handle cash transactions and provide change as required.
Operate the Point of Sale (POS) system efficiently to process orders and payments accurately.

Table Maintenance:Keep the dining area clean and wellorganized throughout the shift.

Clear tables promptly after customers leave and prepare them for the next guests.
Set up tables with utensils, glassware, and other necessary items before customers are seated.

Teamwork and Communication:Collaborate with kitchen staff and other servers to ensure smooth operations.

Communicate any customer feedback, special requests, or issues to the appropriate personnel.
Assist colleagues when necessary, such as helping with food running or refilling drinks.

Knowledge of Safety and Hygiene:Adhere to food safety and hygiene regulations at all times.

Maintain a clean and sanitary work environment, including personal hygiene.
Handle and serve food and beverages following proper safety protocols.

Handling Customer Concerns:Address any customer complaints or concerns professionally and promptly.

Work with restaurant management to resolve issues and ensure customer satisfaction.
Provide refunds or discounts when appropriate, following restaurant policies.

Remember, the specific duties and responsibilities may vary depending on the restaurant's size, style, and policies. Additionally, some restaurants may have specific training programs or guidelines for servers to follow.

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