Customer Service Advisor - Singapore - People Profilers

People Profilers

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Description:

Industry:
Heavy construction

Location:
Tuas

Basic salary UP $2600 + Bonus

Responsibilities:

Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
Identifying and responding to customers needs by providing accurate information and advice
Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
Coordination with internal and external stakeholders like customers, contactors, workshop & etc
Prepare quotation and raise Work Orders accordingly
Raise job orders to workshops & contractors
Liaise with controllers & contractors on service/repair quality and price of work
Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
Update the service/repair schedule and vehicle collection with customers
To perform basic investigation into customers complaints and rectify the problems by coming up with recommendation within guidelines
Escalate more pressing issues to Supervisors
Performs ad hoc duties as assigned by Supervisors

Requirements:

Min O Level
Able to work under pressure, multitask, prioritize and manage time effectively
Meticulous and has a good work ethic
At least 1year relevant customer service / administrative / support function experience
MS Office Skills
Familiar with CRM system advantageous
Attentive, adaptable and responsible with good communication skills

EA Personnel:
Wong Kaili (Kylie)

EA Registration No:

R
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Tel:

Job ID:
QW9545WW

Required Skills:

Customer Service