B2b Operations Analyst - Singapore - Merck KGaA Darmstadt Germany

Merck KGaA Darmstadt Germany

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics.

Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

Your Role

The B2B Operations Analyst is responsible for providing daily production support for our growing B2B customer base, proactive and preventative monitoring's, transactional efficiency, B2B CSAT analysis, KPI governance, support Global projects as SME's, operational excellence, and the overall health of the B2b channel.

Who You Are

Bachelors degree
3+ year of experience working with SAP SD module especially the Order to Cash business processes and the relevant transactions
3+ years of experience with electronic transaction formats (EDIFACT, idoc, X.12, Cxml etc.)
3+ years of experience working with B2B communication channels (Http/s, VAN, AS2, FTP etc.)

Preferred Qualifications:

Strong understanding of Ecommerce channels
B2B and B2C
Strong analytical, problem solving and communication skills.
Working experience with eprocurement platforms like Ariba, Jaggear, Tungsten, Coupa etc.
Experience in crossfunctional communications and developing relationships with multiple internal and external partners.
Knowledge of Reporting and data visualization tools like Excel, Foundry, Google Studio etc.
Other preferred tool experience like Dynatrace, Fullstory, Google Analytics, Medallia platform etc.

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.

We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology.

We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress