Customer Service Technician - Singapore - Asus Global Pte Ltd
Description
The Responsibilities:
- Communicates with customers via phone / face to face to identify and diagnose for errors or technical issues (Hardware / Software).
- Conduct repairs according to the diagnosis
- Excellent knowledge in disassembling and reassembling all PC devices
- Carry out high quality repair in 3C order.
- Ensure data accuracy when keying into the system for Part ordering / Diagnostic / Repair status.
- Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
- Helps drive a positive customer experience by building relationships and exhibiting great customer service.
The Requirements:
- Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent.
- At least 2 years of professional working experience in similar capacity.
- Strong ability to prioritize and multitask in a fastpaced environment.
- Good communication and customer service skills.
- Technical knowledge/background in Computer is a must.
- Able to work alternate 5.5 days per week in a servicecenter environment.
Salary:
$1, $3,500.00 per month
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to Commute:
- Singapore (required)
Work Location:
In person
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