Customer Sales Consultant - Singapore - FWD Insurance

FWD Insurance

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

FWD Group is a pan-Asian life insurance business with more than 10 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.

FWD reached its 10-year anniversary in 2023.

The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers.

To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan.

Whatever their preference, we believe insurance should be simple, reliable and convenient.

Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

Promote the image of the company by providing and delivering competent, efficient and quality customer services at service standard levels above the peers in the market.

KEY ACCOUNTABILITIES

Make outbound calls to customers to promote Company products and achieve set target by Team Lead
Call customers from daily assigned leads to sell company products.
Share promotions /benefits/features of plans that customer might need assistance in
Ask relevant questions to understand and assess customer needs to decide on the products to crosssell/upsell to customers.
Ensure accurate data entry of call results in CRM.
Be the first point of contact when customer calls in (Inbound)
Able to assist customer by checking in CRM on the details.
Intercept and respond to customer complaints or concerns with products /systems etc. and seek to resolve the problem by escalating to the relevant department after attempting to understand the scenario from the customer.
Develop relationship with customers to maximize renewal/retention and sales potential and to ensure total customer satisfaction.

QUALIFICATIONS / EXPERIENCE