Network Engineer - Singapore - OPENSOURCE PTE. LTD.

OPENSOURCE PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

(12-hour Onsite Shift)

Location:
Tanjong Pagar Complex, Tuas

Responsibilities:

Network Monitoring and Maintenance:
Continuously monitor the organization's network infrastructure.

Utilize various monitoring tools to track performance and identify anomalies.

Incident Detection and Response:
Perform network triage immediately upon notification of disruptions.

Follow predefined protocols and SLA to mitigate impact and minimize downtime.

Troubleshooting and Issue Resolution:
Investigate root causes and resolve problems promptly.

Escalate to Level 2 support if troubleshooting is inconclusive.

Alerting and Escalation:
Set up alerting systems for network anomalies.

Log support tickets and follow-up for resolution with vendors.

Documentation:
Maintain up-to-date documentation for effective network management.

Record network diagrams, configurations, incidents, and resolutions.

Coordination and Communication:
Coordinate activities with internal and external stakeholders.

Ensure transparent communication and efficient incident management.

Security Monitoring:
Monitor network security and identify potential threats.

Assist in responding to and mitigating security threats.