Vice President, Senior Account Manager - Singapore - HSBC

HSBC

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries.

The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support.

Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking a high calibre professional to join our team as a
Vice President, Senior Account Manager.

Principal Responsibilities

Accountable for delivering Client Service excellence by effectively managing any risks and issues
Analysing clients activities and providing advice and recommendations to clients
Identify and introduce service improvements to improve the overall client experience
Resolves client service issues and challenges as the final escalation point
Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
Cross selling of GPS products and providing superior service support for all GPS solutions
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
Provide analysis and recommendations to clients, global service teams, Sales, Product Management and other elements of Client Management
Ongoing partnership with Ops Team to foster teamwork and cooperation for service related matters
Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted
Identify client requirements, working with RM's and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC's share of our client's business
Work closely with Sales to provide input and ensure proper levels of support are achievable

Requirements

Previous banking experience working with FIs/ Corporates in a relationship or account management role
Specific experience with large multinational corporations or financial institutions including Regional HQ and
Regional Treasury names will be an advantage
Knowledge of industry standards related to Cash Management products and services
Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory matters
Proven ability to deliver creative and flexible customer solutions
Ability to understand a customer's business and the fundamentals of running a business
Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels
Great analytical and problemsolving skills with self motivation and a growth mindset and "thinking outside the box"
Excellent time management, planning and organization skills working with pace and purpose
Robust range of communication skills, including written, verbal and the ability to deliver compelling presentation

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.