Application Support Manager - Singapore - Morgan McKinley

Morgan McKinley
Morgan McKinley
Verified Company
Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

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Description
Provide guidance to the team to ensure the best support possible for systems availability

  • Log and track problem tickets relating to S1/S2 or high impact issues
  • Support and assist in high severity incidents and drive problem management meetings
  • Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
  • Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure
  • Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)
  • Implement Response and Recovery Plans and activities relating improvements to service recovery
  • Maintain processes, templates and SOP, website and information related to incident and problem management

Requirements / Qualifications

  • Bachelor's Degree in Computer Science
  • 6 yrs of Technical / Application Support experience
  • Proven experience of working efficiently in a cross functional team
  • Ability to establish and manage processes and practices through collaboration and the understanding of business
EA Licence No: 11C5502


EAP Registration No:
R1876670
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