IT Helpdesk Specialist - Singapore - Razer USA Ltd.

Razer USA Ltd.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Joining Razer will place you on a global mission to revolutionize the way the world games.

Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents.

Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities:

Responsibilities:

Manage and deliver IT services to ensure users' systems are functioning to support their daily operation works.
Manage and ensure system availability and IT services accordingly to SLA
Manage IT assets, software licenses, maintenance and inventory list.
Support deployment & configuration of the system using Smart Deploy (Laptop, desktop, Mac OS)
Perform HW replacement laptop battery, RAM change and Harddisk change etc.

Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.

Support in Adhoc IT project deployment (migration, setting up new antivirus software, change of equipment, server patching etc)
Source and coordinate with IT vendors/suppliers on IT purchases and projects.
Troubleshooting and rectification of helpdesk tickets from start to resolve.
Engage with lowcomplexity IT vendors, negotiate pricing, request for quotation, manage and monitor IT vendor performance and delivery schedule
Offer technical support to company staff and troubleshoot computer problems
Provide remediation and mitigate vulnerabilities on applciation and system.
Other duties as assigned

Pre-Requisites:
Are you game?