Support Specialist Lll - Singapore - Pontoon Asia Pacific

Pontoon Asia Pacific

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Working closely with various teams, their responsibilities include:

Develop key relationships with multiple stakeholders and actively engaging them to formally develop a successful comprehensive change plan
Role is shift based, covering local business hours, but does require occasional night meetings with US counterparts as well as weekend/public holiday production change support

During the actual change window, play the role of "Air Traffic Controller" to approve or deny changes based on potential impact if there is clear or overlapping runaway

Monitoring and regulating the progress of changes via wellcrafted change scripts
Assist ongoing changes should they be delayed or potentially not going to complete before their window ends.

Raise and assist to escalate and partnering with Release Management partners

Assist any ongoing incidents that arise and provide supporting information to determine if it could be change related

Experience and certification in the various platforms including but not limited to

Demonstrate ITSM best practices
Possess technical proficiency in an infrastructure domain such as server OS, database, middleware or network (CCNA, etc.)
Possess charismatic people skills and able to lead and coordinate with teams across technology and business partners globally
Strong ability to handle and manage disruptions, taking point to lead and bring things back to BAU (business as usual)

Tools exposure: