Director, Business Process - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Transaction Banking

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 24/Mar/2023, 12:44:22 AM

Unposting Date: 07/Apr/2023, 5:59:00 PM

The Role Responsibilities

As part of the newly created, Organisational Performance & Transformation team, within the Transaction Banking (TB) organisation, there is a need to create strategic focus on process excellence and performance analytics to improve efficiency, effectiveness and client and business outcomes. This involves scoping and delivering initiatives aligned with the key strategic business priorities and driving a high performing, client focused and collaborate culture.
This role reports to the Head of Business Process & Analytics in Organisational Performance & Change Delivery team, within the FCSO and TB COO organisation, and will focus on achieving Process Excellence, utilising lean six sigma tools and techniques and a data driven process engineering methodology

Responsibilities

Lead improvement projects such as kaizen events and DMAIC projects to identify improvement opportunities and achieve targeted improvements, bringing together cross functional teams and following a structured stagegate approach
Scope new process improvement and transformation opportunities working together with process owners and other stakeholders, with the aim to set the change initiatives up for success. E.g., define problem statements, objectives, measure of success, project team resource requirements, and roles and responsibilities
Execute cross functional initiatives, baseline current state performance, identify and validate root causes, prioritise and implement solutions
Establish effective performance management across various levels of the organisation. Provide guidance on building effective and wellbalanced management scorecards, as well as operational dashboards to run daytoday operations
Maintain a relentless focus on removing process waste in order to optimise capacity
Perform cost benefit analysis for the opportunities identified and provide sufficient business case for decision making. Revise these costbenefit analysis and business cases throughout the project/programme lifecycle as required
Manage projects/programmes ensuring ontime delivery, define and comply programme governance and manage stakeholder expectations throughout the lifecycle of the initiatives
Actively identify potential risks and issues related to the delivery of change initiatives and propose mitigation actions in a timely manner, escalating major issues
Provide coaching and guidance to front line in terms of continuous improvement. E.g., effective and data driven root cause analysis (usage of fishbone, 5 whys, pareto analysis), establishing visual management and control plans
Facilitate workshops for process mapping, idea generation, root cause analysis or others based on project need. Ensure use of collaborative tools to enable effective remote workshops. Ensure adoption of New Ways of Working (NWOW) tools and mechanisms as defined by the Transformation office
Champion the adoption of Agile and broader NWOW, creating visibility to the achievements and benefits.

Strategy

Enable best in class operations and client outcomes with structured, data driven and continuous improvements
Partner with stakeholders across the organisation (CIO, Central Transformation Office, Product/Sales) in order to develop better and sustainable solutions

Business

Understand Transaction Banking business strategy and align process improvements and metrics to these priorities

Processes

Continuously develop knowledge of business processes and understanding of industry best practice

People and Talent

Play a lead role in the TB organisation strategy to strengthen leadership and team capability and engagement attracting, developing and retaining a highperforming, diverse performance management and analytics team
Lead and support a change mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
Continually strive to share key relevant knowledge and learnings with the others across the team
Lead through example and build the appropriate culture and values, embedding a high level of team engagement
Set the appropriate tone and expectations for the team and work in collaboration with risk and control partners
Ensure ongoing training and development for professional and personal growth for self and team
Ensure team structure/capacity is reviewed to enable effective agenda delivery.
Provide feedback and reward in line with individual performance against the identified responsibilities and objectives.

Risk Management