Technology Engagement Manager-singapore Based - Singapore - InterContinental Hotels Group
Description
About usAbout Us
Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.
In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.We're growing; grow with us.
Your day to day
This role will support and manage onsite IT support services for IHG hotels in Singapore delivering Technology Operations excellence in Infrastructure, Hotel Systems, New Hotel Openings and other IT projects
- Responsible for delivering an exceptional level of onsite IT Support service to our hotels participating in the cluster services.
- Maintain, manage and support participating hotel admin/back of house infrastructure
- Patch and maintain infrastructure as needed supported by the deskbound team
- Receiving and owning escalations from hotels
- Ensuring that any incidents are resolved as quickly as possible.
- Driving improvements in customer satisfaction.
- Support New hotel opening activities as needed
- Project Management and implementing new IT and refresh initiatives
- CAPEX planning for existing hotels
- Team engagement
What we need from you
- Microsoft and / or Cisco qualifications essential.
- ITIL Foundation V3 Certification minimum
- 7+ plus years working in technical support, preferably in a hospitality arena.
- 3+ years' experience of working within an ITIL environment.
- Supplier Management experience.
- Strong knowledge of Hotel Systems (PMS, POS, B/O, Revenue Systems, S&C, etc)
- Subject Matter Expert technical ability in three of the following areas and a strong understanding in the others:
- Data Centre operations
- Security and Patch Management
- Microsoft client technologies
- Microsoft server technologies
- Cisco networking technologies
- Virtualization technologies such as Virtual Server, VMware, etc
- IP technical knowledge
- Voice (Analogue & IPT) systems
- Experience of using typical Service Management tools and providing concise reporting
- Experience of using remote control software and AD management
- Good communications and analytical skills
- Experience in managing a remote team
What we offer
In return, we'll give you a competitive benefits package including salary, discounted accommodation worldwide and the opportunity to progress your career with IHG.
You'll have the chance to work with a great team of people, and most importantly, we'll give you Room to be yourself.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
What we need from you
About Us
Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.
In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.We're growing; grow with us.
Your day to day
This role will support and manage onsite IT support services for IHG hotels in Singapore delivering Technology Operations excellence in Infrastructure, Hotel Systems, New Hotel Openings and other IT projects
- Responsible for delivering an exceptional level of onsite IT Support service to our hotels participating in the cluster services.
- Maintain, manage and support participating hotel admin/back of house infrastructure
- Patch and maintain infrastructure as needed supported by the deskbound team
- Receiving and owning escalations from hotels
- Ensuring that any incidents are resolved as quickly as possible.
- Driving improvements in customer satisfaction.
- Support New hotel opening activities as needed
- Project Management and implementing new IT and refresh initiatives
- CAPEX planning for existing hotels
- Team engagement
What we need from you
- Microsoft and / or Cisco qualifications essential.
- ITIL Foundation V3 Certification minimum
- 7+ plus years working in technic
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