Ecommerce Client Facing - Singapore - NET6TEM PTE. LTD.

NET6TEM PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

This is a 12-month contract role in Singapore (extendable)
**Desired Experience: - 5 years
This role is to provide 1st and 2nd line Support for of Ecommerce Applications and FX Options Business:

In house Global eCommerce client facing trading systems used during Asia hour for Global Market, ALMT and Global Digital banking for business line of FX ,MM Treasury ,Structured products, Secondary Market, Treasury Deposit, Rates, Corporate FX Payment/Cash management and Commodities
Asian sites users (Traders, Marketers, Middle Office, Back Office, Client Services, External Client)
In house Global FX Options trading systems during Asia hour for Global Market that covers front to back activities within FX Options business: pricing & risk, trade capture and lifecycle and overnight batches

**RESPONSIBILITIES

Participate in

Daily early shifts from 06:30am SIN, on a rotation basis
Regular monthly weekend support (Saturday) of end of day batches
Bank holiday cover, on a rotation basis
Follow the sun support model with handovers from New York and to London
Some weekend work (DR drill, post release checks)
Managing reported incidents timely: logged, investigated, understood, explained and followed up to avoid reoccurrence

Active involvement with:

End users (Traders, Quant, Risk Manager, Client Services, Marketers and or Directly with External clients) eCommerce client support groups
Local and Global Project Manager, Business Analyst and Developers
Local and Global Infrastructure groups (DBA, Market Data, Networks, Windows Server)
Auditor, Compliance
Operational efficiency improvement including automation that requires scripting e.g. python
Detailed problem/ queries Investigation and provide immediate solution/ workaround
Incident and Problem Management
System checks and Application Monitoring
Configuration, Change & Release management including pre and post release check

COMPETENCIES

Technical Skills:

Scripting /

Programming Language:
Python, Java, PL/SQL, Oracle, Java Script, Excel macro

Knowledge of the technologies: FIX, TCP/IP, TIBRV, MQ and other middleware
Support Tools : Dynatrace, Scada, Splunk

Knowledge/Skills/Experience Required:

Outspoken and client facing support /communication experience
Front Office (Sales & Traders) business support experience
Familiarity with End of Day batches process
Incident and Problem Management

experience

Strong interest in Trading, Electronic Trading and Financial Technologies

Desired skills (but not necessary)

Knowledge of Electronic trading business
Knowledge of FX Options

Language Required:

English fluent

Other Requirements:

Genuine interest and motivation in supporting trading systems or electronic trading systems
Strong desire to investigate and resolve issues in the short term (workaround / setting up

- procedure) and longer term (participate to the definition of proper fix)

Interest to work in financial IT and focusing on long term plan of improving business with IT
Inquisitive mind. Think out of the box and be creative
Good personal organization to follow up simultaneously a very large number of support issues
Understand users' need and convert them to IT requirements.

**Bachelor Degree in IT/ Computing / Computer Science preferable