Associate, Senior Support Analyst - Singapore - Nomura Asia

Nomura Asia

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Nomura Asia SingaporePosted 1 day ago Permanent Competitive

Company overview

Aon's Benefit Index, Nomura's benefits rank #1 amongst our competitors
Function Overview
This job role will report head of IWM production support in Singapore
This job would entail working in shifts
Good knowledge of Avaloq Banking System is a must

Responsibilities:

Working closely with various stake holders like business users, development staffs and infrastructure teams. Prioritize, mitigate or resolve issues and/or minimize outages
Maintain high performance and availability of production environment including ensuing batch monitoring during late shifts
Monitor critical components of the system and troubleshoot problem areas
Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken. Manage and keep track of production issues, follow up incident post mortem to mitigate root cause
Work closely with regional IT teams (cross IT BUs) to maintain effective upstream & downstream
Processing
Implement continuous process improvements including but not limited to Policies and procedures and production monitoring
Participate in business continuity planning and exercises
Participate/support in regional and/or global projects

Job Requirements

ITIL v3 or similar qualifications with Java, Oracle, Unix/Linux, Sybase technologies
Demonstrate basic financial understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow
Able to work with sense of urgency under multiple deadlines, can organize and deliver with mínimal supervision
Excellent analytical and problem solving skills; Willing to learn and able to adapt to different technologies
Selfmotivated, responsible and reliable team player

Essential technical skills:

56 years of hand on experience in Unix/Linux, Oracle/Sybase, Java technologies, Avaloq and Marginman
5 years' experience in production support including managing incident & problem management
Experienced in supporting Wealth Management system/Order Management system/ Execution Management System
Experience in disaster recovery planning and test execution

Preferred:

Completed Avaloq Certification training
Knowledge of market data and financial models will be advantage
Practical understanding of FIX protocol
Understanding on cloud operations, micro services, python/perl and excel skill
Communicates well & across all levels. Ability to communicate in Mandarin and/or Cantonese to interact with counterparts based in China

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

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DISCLAIMER:

- **This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.