Executive, Financial Counselling - Singapore - National Skin Centre(S) Pte Ltd

National Skin Centre(S) Pte Ltd

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

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Job Summary:

To provide ground leadership to the assigned unit in Financial Counselling (FC) Department
Admission Office, Inflight FC or Emergency Department FC
To review and oversee FC processes as well as training relevant to the assigned unit
To engage (Assistant) Supervisors and Patient Service Associates mínimally within the assigned unit, so as to align job meaning and inspire peak performance
To support the (Assistant) Manager in planning, implementing and sustaining departmentlevel processes and initiatives, in support of MOH's policies and TTSH's priorities

Main Duties & Responsibilities:

Specific

Lead a team of (Assistant) Supervisors and Patient Service Associates from your assigned uint (Admission Office, Inflight FC or Emergency Department FC) in conducting financial counselling (involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection) to the patients/nextofkin
Ensure efficient operations of the assigned unit

This includes:

Plan and coordinate resources required for your team's operations in TTSH, NCID or ICH as well as any expansion of the hospital's services in the future
Ensure consistent and universal financial experience for the patients throughout the hospital
Review existing processes and workflows to ensure relevance to the hospital's needs
Implement new workflows or processes to optimize resources and improve efficiency
Provide timely reports on the assigned team's performance so as to enable timely management decision support

General:

Assist and support the (Assistant) Manager in planning, implementing and sustaining departmentlevel processes and initiatives, in support of MOH's healthcare financing policies and the hospital's priorities
Partner internal and external stakeholders to implement improvement initiatives to advance the following objectives:
Effect and ensure appropriate corporate governance
Improve work processes
Be a change agent and inculcate mindset change for hospitalwide / department level initiatives and establish a working environment of collegiality and effective teamwork
Represent the department and hospital's interests in various interhospital and intrahospitals committees

- _Any other duties as assigned by Head of Department/Hospital's Senior Management_

Job Requirements:

Education, Training & Experience

Professional License

Minimum 23 years work experience either in service or operationsrelated industries
Working experience in healthcare services or IT project implementation will be an added advantage
Experience in leading a team with good leadership and management skills
Track record in change management
Strong analytical and writing skills
Able to think strategically and multitask
Excellent interpersonal and communication skills