Survey Experience Quality Executive - Central Singapore - PERSOLKELLY

PERSOLKELLY

Verified Company

Central Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Work duration:
Till 31 December 2024 (Renewable depending on performance and project)

Working hours:
Monday - Thursday: 8.30am - 6pm, Friday: 8.30am - 5.30pm Work location: Clarke Quay/ Revenue house

Reports directly to the Survey Experience Quality Manager (SEQM)
Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
Ensure consistent and detail cases notes updated in system after each liaison with respondents.
Responsible for interdepartment liaison for correct assignment of respondents to the parties responsible.
Ensure prompt followup for survey cases under pending status.
Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
To swiftly inform QSM on any potential complains arising from survey respondents and ensuring department in charge is aware.
Ensuring all potential/actual complains are acted upon within stipulate timeline.
Assist and support SEQM in performing service recoveries for all escalations and negative feedbacks.
Perform any other relevant adhoc duties as needed.

***:
PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394
**R Suzana Binte Slemat)