Reservations Executive - Singapore - CHYAU FWU WINE & SPIRITS PTE LTD

CHYAU FWU WINE & SPIRITS PTE LTD

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

The ATLAS
Reservations Executive supports the Reservations and Events Manager and General Manager in day to day reservations requests and guests enquiries.

Who are we looking for?

Proactive, reliable, analytical and organised people with an eye for detail, a selfstarter with an effective problemsolving approach who thrives in a fast paced environment.
Must be guestoriented and colleague oriented, have a vibrant personality, radiate enthusiasm to assist.
Must be able to handle a multitude of tasks in an intense, everchanging environment.
Minimum 1 year of relevant experience, preferably from F&B industry
Good knowledge of SevenRooms and Revel would be an added advantage
Proficient in the English language (verbal & written), second language is an asset.
Able to start within short notice would be an added advantage
The Reservations Executive will report directly to the Reservations and Events Manager.
Reservation Executive's primary responsibility is to ensure all reservation enquiries are handled in a professional and time sensitive manner.
Reservation Executive is the primary point of contact for all written enquires between ATLAS and our guests.
Facilitates all guest needs and expectations in ATLAS by providing exceptional service.
Ensure that all standard procedures, rules, regulations and sequence of service are implemented.
Provide service that reflects the high standards of ATLAS and exceed all guest expectations.
Support any activities of the management.

Duties & Job Responsibilities

Assist all guests with reservation enquires, finding the best possible solution to meet both the guest's preferences and the operational needs of ATLAS
Answer any calls from the main ATLAS phone line, handing all such communications in a friendly, hospitable, and professional manner
Conducts all necessary followup with guests regarding upcoming reservations including, but not limited to, change in date/time of reservation, missing information for upcoming reservations, confirmation of upcoming reservations.
Prepare all reservation summary documents for FOH team including reservation summaries for Lunch, Afternoon Tea, Evening and Sundays at ATLAS Service
Communicate all Afternoon Tea reservation details between FOH, Kitchen and Host team.
Handle inputting of all reservations into SevenRooms without error
Understand the full ATLAS reservations policy, understanding when exceptions are to be made and when not
Perform any tasks as assigned by the Management.