Customer Care Specialist - Singapore - COMFORTDELGRO ENGINEERING PTE. LTD.

COMFORTDELGRO ENGINEERING PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

In ComfortDelGro Engineering, we are a big family with different and diversed backgrounds.

If you are looking for a lifelong career with various learning opportunities, this is the right place for you to extend your customer service skills, engage with our customers, take pride in resolving our customers' problems and see their smiling face.

Calling out to customer service ambassadors who loves fun, to join us.

The Company provides recognition for all our employees and be prepared to ride on a lifelong journey with us

**Come join us to enjoy the following perks.
days annual leave (depending on your years of services)

Medical Benefits
Long Service Awards
Staff discounts (upon confirmation)
Dental Benefits (upon confirmation)
AWS/Variable Bonus

**Job Description: - Answer incoming calls from customers pertaining to roadside recovery assistance & EV charger issues.

Dispatch recovery teams to customer site in a timely manner.
Follow up and coordinate between customer and recovery team.
Provide information to customer (eg, towing fees, battery change fees, EV charging rate etc).
Provide technical support to customer on automotive related issues.
Monitoring of workshop operations.
Manage and resolve customer queries.
Identify and escalate issues to supervisors.
Route calls to appropriate resources.
Complete call logs and reports.
Other duties assigned by Superior and Managers.

**Job Requirement: - Minimum GCE "N" or "O" Levels or equivalent with pass in English.