End User Services Support Specialist - Singapore - Singtel

Singtel

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

End User Services Support Specialist:

Date:4 Aug 2023

Location:
Singapore, Singapore

Company:
Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forwardthinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all._

Be a Part of Something BIG

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation.

We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey.

If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data, and cyber security teams

Make an Impact by

Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
Perform troubleshooting for client platform related problems
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
Involve in client platform implementation/upgrade project.
Perform Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/reimaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)

Skills for Success

Nitec/Higher Nitec/Diploma in an ITrelated discipline
Desktop troubleshooting skills
Good communication and interpersonal skills
Good spoken and written English
Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software
Familiar with the use of iOS and Android devices.
A good team player with good communication skills

Rewards that Go Beyond