Telesales Associate - Singapore - Carousell Group

Carousell Group

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice.

Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, , OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users.

Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell.

Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve.

Together as an organisation, we make magic happen.

Job Description:

Provide quotations on cars or advise according to our internal procedures
Assist customers to source for the best pricing in their vehicle sales requests
Negotiate with our partners to match up the pricing needs of our customers
Ensure continuity of service delivery by answering all requests from customers
Perform timesensitive tasks and coordinate appointments between our customers and partners
Provide professional consultation and excellent customer service
Escalate cases and requests as per company protocols
Monitor prospects closely for conversions to actual transactions
Following up payments from partners and customers
Making sure daily tasks are completed timely and accurately
Able to perform mínimal duties on weekends and holidays
Ability to perform basic market research and advise customer on vehicle pricing
Manage objections from customers

Qualifications:

Minimum 2 years of experience in sales and customer service
A selfmotivated achiever with a drive for success in sales
Passionate in cars and highly interested in the Autos industry
Excellent endtoend selling skills, including needs assessments, followup, objection handling, and closing deals
Effective negotiation and problemsolving skills
Good interpersonal and communication skills
Ability to work in a fastpaced, everchanging and highly digitized environment
Ability to make high volume of calls out to partners and prospect

Additional Information